SERVICE

5 service promises for the highest quality service at fair prices

1.
Best prices &
original spare parts

Best Price guarantee

If you should find a spare part quoted or supplied by us elsewhere at least 20% cheaper, we will immediately refund you the price difference up to 100%. Guaranteed!*

IT’S THAT EASY

Simply email with our quotation or order number together with the cheaper alternative quote or Internet link to the alternative supplier to spare parts: bestpreis@dmgmori.com.

„At last we can order spares from DMG MORI and know that we are paying the correct price. Someone finally listens to the customer.“

Doug Murphy – Managing Director – Metaltech Precision Engineers Ltd, United Kingdom

Visit the onlineshop! shop.dmgmori.com

* You will find the conditions for our Best Price offer at bestprice-spareparts.dmgmori.com

2.
Best prices spindle service

DMG MORI SPINDLE REPAIR

  • Fast, reputable and reliable
  • NEW: 9 months warranty
  • Fixed price at no additional cost
  • Replacement of rotary union included

DMG MORI REPLACEMENT SPINDLE SERVICE

  • Fully refurbished replacement spindles or new spindles for immediate use
  • Up to 18 months (for new parts) or 9 months (replacement parts) warranty
  • More than 1,000 spindles available immediately

„My spindle repair was made by DMG MORI. I am very satisfied with these new proposals and I am sure that this will consolidate the relations between my company and DMG MORI.“

UNIMOLDS Srl – Bovolenta PD, Italy

Get your individual spindle service offer with just a few clicks: spindleservice.dmgmori.com

3.
MANUFACTURER SERVICE YOU CAN RELY ON

HIGHLIGHTS

    • More than 2,500 highly qualified service technicians worldwide
    • Unrivalled availability and operational capability with our extensive service network
    • Proximity to our customers, with more than 150 technology and service centres worldwide
    • 24 / 7 service hotline: Our experts can solve your problems over the phone in 60 % of cases
    • Minimising unplanned machine failures through preventive maintenance
    • More than 300 innovative service products to help optimise your processes
    • Comprehensive training portfolio

Do you have any questions?

We will get back to you by return. Simply send an email to: customer.first@dmgmori.com

4.
Preventive service to reduce downtimes

DMG MORI Service Plus

  • Inspection Plus: Cost-efficient service entry package with detailed report of the machine status
  • Maintenance Plus: Full 2,000 hour maintenance with replacement of all necessary wear parts
  • ServiceCompetence Plus: We help you to maintain your machine and show you all you need to know about performing your own maintenance

„DMG MORI’s Maintenance Plus is the right choice for us. This gives us both assurance and a price benefit.“

Eamon Lyons – Managing Director – Midland Aerospace, United Kingdom

Find out more about predictable and lower operating costs at: serviceplus.dmgmori.com

5.
RECONDITIONING

Re-establish performance up to 100%!

  • Safeguard productivity and established processes
  • Maintain and increase performance
  • Re-establish the machine accuracy
  • Refurbishment by experienced experts with exclusive manufacturer know-how
  • Warranty on full scope of service

Are you interested?

We will get back to you by return.
Simply send an email to: lothar.sommer@dmgmori.com