SERVICE

5 service promises for the highest quality service at fair prices

1.
Local service commitment

  • Over 300 Service and Parts employees and more than 100 Application Engineers nationwide for immediate support
  • 2-year warranty on labor and spare parts for new machine purchase*
  • Over $ 150 million in spare parts stock
  • 24-or-free: guaranteed replacement-part shipping within 24 hours of receiving your order – or it’s free**
  • New parts and replacement parts available
  • Ordering available via our 24/7 Service Hotline

DMG MORI 24 / 7 Service Hotline – support around the clock! (855) DMG-MORI (364-6674)

*2-year warranty on labor and spare parts for new machine purchase
**24-or-free guarantee: subject to DMG MORI terms and conditions, some restrictions apply

2.
Best prices &
original spare parts

Best Price guarantee

If you should find a spare part quoted or supplied by us elsewhere at least 20% cheaper, we will immediately refund you the price difference up to 100%. Guaranteed!*

IT’S THAT EASY

Simply email with our quotation or order number together with the cheaper alternative quote or Internet link to the alternative supplier to spare parts: usaparts@dmgmori-usa.com
.

DO YOU HAVE ANY INQUIRIES? For inquiries about best prices on original spare parts, contact: usaparts@dmgmori-usa.com

3.
Best prices spindle service

DMG MORI SPINDLE REPAIR

  • Fast, reputable and reliable
  • NEW: 9 months warranty
  • Fixed price at no additional costs
  • Replacement of rotary union included

DMG MORI REPLACEMENT SPINDLE SERVICE

  • Fully refurbished replacement spindles or new spindles for immediate use
  • Up to 24 months (for new parts) or 9 months (replacement parts) warranty

DO YOU HAVE ANY INQUIRIES? For inquiries about best prices on spindles or replacement and repair, contact: bestprice@dmgmori-usa.com

4.
Preventive service to minimize downtimes

DMG MORI Service Plus

  • Inspection Plus: Cost-efficient service entry package with detailed report of the machine status
  • Maintenance Plus: Full 2,000 hour maintenance with replacement of all necessary wear parts
  • ServiceCompetence Plus: We help you to maintain your machine and show you all you need to know about performing your own maintenance

DO YOU HAVE ANY QUESTIONS?
Find out more about predictable and lower operating costs at: serviceplus.dmgmori.com

5.
Service apprenticeship training

DMG MORI APPRENTICESHIP PROGRAM

  • DMG MORI Academy holds NIMS (National Institute for Metal Working Skills) accreditation as of April 2013
  • Utilizing a blend of classroom and online courses for programming, operating, maintenance and repair
  • In 2016, DMG MORI Academy saw a record of nearly 24,000 online course completions
  • Training provided at headquarters in Hoffman Estates, IL, and manufacturing in Davis, CA, using CNC machines, sub-assemblies, and simulators

TRAINING

  • Instructor led training courses at the DMG MORI Academy
  • Online training
  • Hands-on training in the field with expert Service Engineers who teach apprentices to repair, install, and maintain the lifespan of a machine tool

ARE YOU INTERESTED? Visit learn.dmgmori.com for more details, or simply send an E-mail to: infodmsa@dmgmori-usa.com